FAQ | Illuminarium Las Vegas

THE EXPERIENCE

What is Illuminarium? What will I experience?

From exhilarating natural wonders to enriching cultural moments and beyond, Illuminarium delivers a sensory experience like no other by fully immersing you in the world’s most extraordinary experiences.

The attraction is brought to life through an unprecedented blend of 4K laser projection providing guests a connected and shared entertainment journey. Audio beams create a unique and precise sound experience for each individual. In-floor haptics produce realistic sensations for visitors, such as the ground-shaking with an elephant’s stomp or leaving a footprint on the moon as you walk. The experience even has scent, adding authentic enhancement to the immersive experience. Our cinematic immersion will place you into the middle of the narrative unfolding around you. This is achieved without wearable hardware of any kind - this is not a 3D or 4D experience.

Strobe effects, gentle floor vibration, immersive sound, and realistic & responsive projection are all part of the experience, but nothing is intended to be frightening or disorienting. The intensity of the various elements will depend on the featured spectacle.

The attraction experience takes place completely indoors.

Do you offer different experiences?

We constantly have new shows under development! SPACE, WILD, SPACE: After Dark (21+), Ultra-Lounge (21+), and Monday Night Football are our currently-featured experiences. Please visit our complete show calendar to confirm which shows are playing on which dates and at which times.

How do I know which show is playing?

Please visit our complete show calendar to confirm which shows are playing on which dates and at which times.

Does Illuminarium offer 21+ Experiences?

Illuminarium After Dark is available Sunday-Thursday evenings beginning at 8PM. "After Dark" experiences are an adults-only version of our daytime attraction. Ticket inclusions depend on the show and can be purchased on our booking page.

The Ultra-Lounge at Illuminarium is available Friday-Saturday at 9PM. The Ultra-Lounge elevates the nightlife experience by surrounding you in visually stunning one-of-a-kind digital environments, synced to the beats of a live DJ and enhanced by state-of-the-art audio that takes sound to the next level.

Is there seating inside Illuminarium?

You can move around the experience at your leisure and have free range throughout. There is seating to enjoy the experience from a different perspective if desired. The experience takes place in a space of 10,000 square feet – from end to end, the space is approximately 220 feet long.

Do I need to wear headphones or goggles?

There is no wearable hardware of any kind required to enjoy Illuminarium. Our cutting-edge technology will be all you need to be fully-immersed in the experience.

Are there Live Animals at Illuminarium?

WILD: A Safari Experience was filmed on location in Africa, and all animals are being projected in a 360-degree environment. No live animals are part of this experience.

What is our Sensory Inclusive Viewing Experience?

Our Sensory Inclusive Experience is designed to make our interactive shows accessible and enjoyable for all guests, including those with sensory processing sensitivities. Here are the key details of this special viewing experience:

‍Ticket Pricing: The ticket price remains consistent across all levels, ensuring that everyone can enjoy the Sensory Friendly Viewing Experience without any additional cost.
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‍Showtimes: Sensory Inclusive Showtimes are scheduled in the morning to provide a calmer and less crowded environment. We offer first entry at 10 AM and a second entry at 10:15 AM, allowing guests to choose the time that works best for them.

‍Sensory Bags: In collaboration with Kulture City, we provide Sensory Bags to guests who might need them. These bags are equipped with tools to help manage sensory overload and enhance the overall experience.

‍Technical Adjustments:
‍To create a more sensory-inclusive environment, we've made several technical adjustments throughout our venue:
• The volume will be lowered not only in the experience rooms but also in the lobby, to create a more comfortable auditory environment.
• We will remove floor lights and certain content that might be overwhelming, ensuring a visually accommodating space.
• The lighting within the experience areas will be increased to reduce shadows and dark spaces, making navigation easier for our guests.
• We have also reduced the intensity of haptic feedback from our floors to minimize unexpected sensations.

We are committed to providing an inclusive and enjoyable experience for all our guests. If you have any further questions or need accommodations, please do not hesitate to contact us.

Groups

What is considered a group?

Groups of 10 or more, including but not limited to tour groups, schools, scouts, camps, family reunions, social groups, and employee outings.

What is your cancellation/refund policy?

Illuminarium does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket unless exchanged up to 4 hours prior to your scheduled timeslot. Unused tickets cannot be exchanged or refunded.

How will we receive our tickets?

You will receive a confirmation email once your reservation has been paid. Please show that email at the Box Office to receive your tickets. You do not need to print anything prior to arrival.

Can we make changes to our tickets or orders once arriving at Illuminarium?

All group sales ticket orders and reservations must be paid in advance and any changes must be made with the Group Sales Department prior to your visit. Please contact lv-groups@illuminarium.com for additional support.

What is included in the ticket price?

Your admission is reserved for the date and time printed on the ticket. Arrive at your specified time and proceed to the main lobby. Our All-Inclusive Experience offers All Day Access - come at any time during the daytime hours on the date printed on your ticket!

Can group tickets be purchased the day of our visit?

Same day tickets can be purchased on our website. We recommend you book at least one day in advance to guarantee ticket availability. Group discount pricing will not be available unless purchased in advance.

We have our tickets. What do we do when we arrive?

If you already have your tickets, you may proceed to the main entrance of Illuminarium to begin your experience. If you only have your email confirmation, please go to the Box Office to pick up your tickets.

How do timed tickets work?

Your admission time is reserved for the date and time printed on your ticket. Please arrive a few minutes prior to your scheduled time and proceed to the Illuminarium entrance.

What if we are running late?

You may enter Illuminarium up to 15 minutes after the time printed on your ticket. If you arrive later, you may need to pay a rebooking fee. Allow extra time for parking.

Is Illuminarium accessible for guests with limited mobility?

Illuminarium is ADA compliant and is wheelchair accessible via access from AREA15 as well as the main parking lot.

Are pets allowed?

No animals are permitted into or on the property of Illuminarium. Exceptions to this policy are limited to (1) service animals and service animals in training; and (2) police or other certified assistance animals will be permitted by a qualified handler on official business.

Can we take pictures?

Yes, we encourage guests to take photos and videos with hand-held devices during your visit. No professional photography is allowed. And don’t forget to tag us @illuminariumLV!

Can we bring outside food or drinks?

No outside food or beverages may be brought in to Illuminarium. Please check out Lumin Café & Kitchen.

What is the refund policy? What if some of our group do not attend?

Illuminarium does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket.

How much time do we need to visit Illuminarium?

We suggest allowing 45-60 minutes for your Illuminarium experience. And be sure to allow time to visit Lumin Café & Kitchen and the Illuminarium Shop.

Do you offer dining options for groups?

Yes, we offer take-away box lunches as well as our Café for food and beverage options.

Is there a gift shop at Illuminarium?

Yes, the Illuminarium Shop offers a wide variety of specialty items to commemorate your visit.

What is the appropriate age range for guests visiting Illuminarium?

Illuminarium is appropriate for guests of all ages.

Do you offer guided tours?

For WILD, Illuminarium offers a Safari Guide as an add-on to group tickets purchased. We also offer a ticket option with a Guidebook for behind the scenes information about your safari.

Does Illuminarium provide motor coach/bus parking?

Yes, we have limited parking available onsite for large transportation vehicles.

Is there an ATM available at Illuminarium?

No, Illuminarium does not have an ATM on property. Cash is not needed for any reason inside Illuminarium.

What is the appropriate age range for guests visiting Illuminarium?

Illuminarium is appropriate for guests of all ages.

Do children aged 2 and under require a ticket?

No, children 2 and under do not require a ticket for the Standard Experience.

Can we change our reservation?

If you booked your group through the Group Sales department, we can change your reservation to a mutually agreeable date/time up until the final payment is due. If you need to purchase additional tickets after your final payment, you may do so up to 48 hours prior to your visit at the discounted group rate. After the 48-hour point, you may purchase additional tickets at the box office at full price. Admission is not guaranteed for the same time for tickets purchased outside of the group reservation.

What if I have a question that was not answered here?

Many additional questions are answered at our General FAQ page. You may also reach out to your Group Sales representative directly to assist.

Access

Where are you located?

We are located at 3246 W. Desert Inn Road Las Vegas, Nevada 89102 on the AREA15 campus, in a standalone building next to the main AREA15 building. You can access our building from the AREA15 parking lot.

Please click here for directions.

Is there parking at Illuminarium?

Free Parking is available at the AREA15 complex - please allow extra time for parking, particularly Friday-Sunday, holidays and days with special events. We recommend taking a rideshare like Lyft or Uber or a taxi.

What is the recommended age to visit Illuminarium?

All Ages are welcome at Illuminarium. Children 12 and under must be accompanied by an adult, and children under the age of 3 are not required to have a ticket.

While we have realistic projection and loud sounds (like thunder or a rocket launch), there are no moments meant to be intentionally frightening. Some experiential aspects of the attraction may be overwhelming for younger children.If your child is easily overwhelmed or scared, the Illuminarium team recommends you have enough adults in the group to deal with a possible departure of one adult to assist the child.

Illuminarium After Dark is open to 21+ only and valid government-issued ID must be presented prior to entry.

What family-friendly amenities to you provide?

Our Family Restroom contains a diaper changing station.

Are strollers permitted inside Illuminarium?

Yes. Illuminarium does not offer storage for unused strollers. Wagons or other similar equipment are not permitted.

Is Illuminarium ADA accessible?

Yes. There is dedicated parking ADA parking and a ramp into the front entrance.

There are no stairs inside the Illuminarium attraction, and all height transitions meet ADA requirements. As the attraction is a walking and standing experience, guests using wheelchairs may request support from any Illuminarium team member to ensure they receive assistance in finding a location where their line of sight is not disrupted by others. Illuminarium is committed to assist in these scenarios, although we cannot guarantee the behavior and consideration of all visitors. There is also limited seating inside the attraction. For complete Accessibility information, click here.

Are service animals allowed inside Illuminarium?

Service animals are welcome at Illuminarium. Animals who do not meet the definition of a service animal as defined by the Americans with Disabilities Act (ADA) will not be permitted in any areas of our facility.

While visiting, Guests who use service animals must retain control of their animals at all times and should keep them properly leashed, harnessed, or otherwise under the control of the handler as defined by law. Any show of hostile behavior towards other Guests or our Team Members is unacceptable. Service animals may not be handled by or left with Team Members.

Emotional support animals and other animals are not permitted.

Do you have public restrooms?

Our restrooms are intended to be used solely for paid guests, or those looking to eat/drink at Lumin Café & Kitchen.

Do you have wheelchairs available for rent?

We are a fully accessible facility, and you are welcome to bring your own wheelchair. No rentals are available.

What do I do if I have any questions about accessibility / special accommodations?

Please email us at lv-boxoffice@illuminarium.com 24 hours prior to your visit or request help from one of our team members upon arrival at the attraction

Miscellaneous

What are your hours?

Monday: 11AM–12AM
Tuesday: 11AM -12AM‍
‍Wednesday: 11AM–12AM
Thursday: 11AM–12AM
Friday: 11AM–2AM
Saturday: 10AM–2AM
Sunday: 10AM–12AM

How do I book my corporate event, party or other private event at Illuminarium?

Visit our Private Events page for more information on how to host a memorable event with us.

Does Illuminarium offer an educational program for schools?

Visit our Groups page to request more information on the STEAM-based curriculum we offer for grades K-12.

Is photography allowed?

Personal photography is allowed, and we recommend turning off your flash for the best photos. No professional photography, tripods, or videography of any kind are permitted.

Is outside food and drink permitted?

Outside food or drink are not permitted in the attraction, in our café, or on the café patio unless specifically agreed to by Illuminarium management. When dining with us, guests are invited to let our team members know of specific dietary requirements or food allergies in advance of ordering.

What items are prohibited at Illuminarium?

Firearms or any other type of weapon (knives, box cutters, nun-chucks, mace, pepper spray, stun guns or tasers, laser pointers or any other potential weapon determined at the discretion of an Illuminarium representative) are not permitted on Illuminarium premises. Fireworks are strictly forbidden.

No bicycles, scooters, tricycles, skate boards, roller/in-line skates or shoes with wheels (wheelies) are permitted on the Illuminarium premises.

Illuminarium welcomes guests using power-driven mobility devices. Due to the nature of the attraction’s general layout, design and available space, the use of motorized equipment like Segways and electric scooters is prohibited on Illuminarium’s premises.

What COVID policies do you have in place?

Illuminarium follows all current CDC Guidelines.

Can I get a press pass or be an Illuminarium influencer?

For all press/media/influencer inquiries, please contact us at IlluminariumLVPublicity@alliedglobalmarketing.com

Anything else I should know?

We must keep the temperature low in our immersive spaces to protect our high-powered technology, as they generate a large amount of heat. We recommend bringing a light jacket if you get cold easily.

I have a question that wasn't addressed here. Who can I contact?

We are here to help make your visit as enjoyable as possible. Please contact us at lv-boxoffice@illuminarium.com. Please allow 3 business days for a response.

Frequently Asked Questions

THE EXPERIENCE

Groups

Access

Miscellaneous